Privacy
What we collect, why, who sees it, and how marketing consent works.
Last updated
What we collect
When you book, ask for a walk-through, join the waitlist or apply for a job, we collect the details you type in: your name, phone, email, address and the notes you add. For bookings we also keep access notes, such as a lockbox code.
Why we use it
- To quote, confirm and do your clean, and to send messages about it: confirmation, a reminder the day before, an on-the-way text and a review request afterwards.
- To send offers, but only if you ticked the marketing box for SMS or email. Those boxes start unticked, and you can say no to one and yes to the other.
Who sees it
Your cleaner and our office team. We don’t sell or share your details. Our booking and messaging tools store data on our behalf.
Changing your mind
Reply STOP to any marketing text, or reply “unsubscribe” to any marketing email. We stop within 5 business days. Booking messages about a clean you’ve booked aren’t marketing, so they keep coming while you’re a client.
Seeing or correcting your details
Email or call us and we’ll show you what we hold, fix it, or delete it if we no longer need it.